Customer Service

Top 3 Frequently Asked Questions

• How do I return something I've ordered via the Internet?
• When will my order ship?
• What methods of payments does TonerPals accept?

• When will my order ship?
• How long will it take after my order ships?
• Shipping rates and times
• How do I cancel/edit my order?

• Payment methods accepted
• When will I be charged for my order?
• Do I have to pay sales tax?
• How can Schools and Government Agencies send a purchase order?

• Warranty of compatible and remanufactured items
• What happens if one of our compatible or remanufactured product damages your printer?
• STMC Standardized Products

• Returns of defective items
• Returns of non-defective items
• Wrong items shipped
• Shipping damage returns
• Lost orders and wrong addresses

• Terms and conditions of use
• Privacy notice
• Secure safe shopper guarantee
• Purchase terms